Returns & Exchanges
At Vina of the Valley, we want you to be completely enamored with your fashion pieces, which is why we offer a 30-day window for returns and exchanges. All items must be in their original, unworn condition with tags attached to be eligible for a full refund.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging and attach the prepaid shipping label provided in your confirmation email.
Ship It Back
Drop off your package at any authorized carrier location and keep your tracking receipt for peace of mind.
Receive Your Refund
Once our team inspects your return, we will process your refund or ship your new exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing